TETheresa Estateleasehold block management
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Boundaries

What we do not take on

  • We do not manage buildings outside our patch, so please do not ask us to look after a block that sits beyond the areas our team can reach the same day.
  • Because we are not a sales or lettings agency, we do not find tenants, market flats or hold keys for viewings on behalf of individual leaseholders.
  • Legal work such as drafting or challenging a lease, serving notices under the Landlord and Tenant Act or representing anyone at a tribunal is not something we do.
  • For major works projects above our agreed threshold, we will not act as principal contractor or project manager, though we will help appoint and oversee the firm that does.

The process

How a leaseholder or freeholder gets started with us

1

You get in touch with the details

Tell us the property address, the number of flats and roughly what the current arrangement is. A short email or a phone call is enough to begin.

2

We look at what the block needs

We visit, read the existing service charge accounts and speak to whoever runs things now. You get an honest view of the state of the building.

3

You receive a written proposal

We set out the management fee, what is included and how the transfer from your current agent would work, with no hidden extras.

4

We take over and settle in

Once you accept, we write to every leaseholder, set up the accounts and insurance, and give you one named contact for everything from then on.

Tell Theresa Estate about your block and we will take it from there

Whether you own one flat or the freehold of a whole building, we are happy to talk through what day-to-day management would look like.

Ask us a question

We reply within one working day, and asking costs nothing.

What we offer

The day-to-day work we do for leasehold blocks

Service charge budgeting and collection

We prepare an annual budget for the block, collect the service charge and keep a clear record of every pound in and out.

Buildings insurance arranged for the block

We place cover for the structure, arrange any valuation the policy needs and handle claims when something goes wrong.

Repairs and maintenance, arranged and checked

Vetted local tradespeople handle the day-to-day fixes, and we inspect the finished work so nothing is simply marked as done.

Communal area cleaning and grounds

Stairs, hallways, bin stores and shared gardens are kept in good order on a schedule agreed with the leaseholders.

Service charge accounts and year-end

We keep the books, answer questions about charges, and work with the accountant on the annual statement for each block.

Leaseholder communication and site meetings

You get one contact who knows your building, regular updates, and meetings held on site when there is something to discuss.

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